Refund Policy

FineRiding matches you with an instructor and coordinates your lessons. You pay by lesson package — the exact price is always shown before you pay — plus a one-time booking fee. Because instructors are paid per completed lesson, the value of any lessons you haven't yet taken stays protected.

This policy explains what is and isn't refundable. We aim to be fair: because riding plans change for real reasons — weather, injury, scheduling, or availability — we review refunds case by case rather than applying a rigid deadline.

The one-time booking fee pays for the work of finding, vetting, and coordinating your instructor — work that happens as soon as you book, regardless of how the lessons go. For that reason, the booking fee is non-refundable. The only exception is below: if we can't match you at all, we refund it too.

If you decide to stop a package before all of its lessons have been delivered, the value of the undelivered lessons is refundable. Lessons that have already been taught are not refundable. Contact our support team and we'll calculate the balance and issue your refund.

Plans change — just give your instructor as much notice as you reasonably can. Rescheduling is normally free. A lesson cancelled at the last minute, or a no-show, may be counted as delivered at the instructor's reasonable discretion, since the instructor set aside that time. If something unavoidable comes up, tell us — our support team will help work it out fairly.

If an instructor cancels or doesn't show, that lesson is fully credited or refunded. If needed, we'll re-match you with another instructor at no additional booking fee.

If our support team is unable to find a suitable instructor for you, you receive a full refund, including the booking fee. You're never charged for a match we couldn't deliver.

If you switch package size or change instructors part-way through, we account for the lessons already delivered and refund or credit the difference. We can provide a written statement showing how the amount was calculated.

Refunds are returned to your original payment method (PayPal or Stripe) wherever possible. How quickly the money reaches you depends on that provider, but we process approved refunds promptly on our end.

Email support@fineriding.com or reach us from your booking page or our contact page. Tell us your name, the booking, and what you'd like to happen — we'll take it from there.

If something doesn't look right on a charge, please contact us first — we can almost always resolve it faster than a bank dispute. This Refund Policy is part of, and should be read together with, our Terms of Service.